Returns & Exchanges
At Hey Rooted, we want you to love your home essentials; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. Please ensure all returned products are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt for peace of mind.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing